Frequently Asked Questions
Everything you need to know about your power solutions and orders.
Are your lithium-ion batteries authentic?
Yes, we guarantee 100% authenticity on all our cells. We source directly from reputable manufacturers and perform rigorous batch testing to ensure capacity and discharge ratings meet specifications.
What is your shipping policy for lithium batteries?
Due to federal regulations, lithium batteries are classified as Class 9 Hazardous Materials. We ship via authorized ground carriers within the contiguous United States to ensure full compliance with DOT and IATA safety standards.
Do you offer wholesale or bulk discounts?
Absolutely. We specialize in volume distribution. Tiered pricing is available on most product pages, and for large-scale industrial orders, you can contact our sales team for a custom quote.
Can I return batteries if I ordered the wrong size?
Due to the hazardous nature of lithium-ion products, we cannot accept returns once the package has been opened or the cells have been used. Please verify your device's compatibility (e.g., 18650 vs 21700) before completing your purchase.
How should I store my batteries for long-term safety?
Batteries should be stored in a cool, dry place inside protective plastic cases. For long-term storage, we recommend maintaining a charge level between 30% and 50% to prevent capacity degradation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout options like PayPal for your convenience.